Overview
Customer Service Representative – Cardiac Devices Jobs in United States at Resonance CX Partners
Title: Customer Service Representative – Cardiac Devices
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Healthcare Technology
Why Consider This Job Opportunity
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere, providing flexibility in your schedule
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and satisfaction
- Engage with cutting-edge technology in cardiac monitoring
What To Expect (Job Responsibilities)
- Provide inbound and outbound phone support to patients using ambulatory cardiac monitoring devices
- Guide patients through device setup, activation, and troubleshooting
- Serve as a point of contact for clinics and healthcare staff regarding device orders and patient status
- Accurately document all patient interactions in CRM and maintain compliance with HIPAA standards
- Assist with coordination of device logistics and contribute to continuous improvement efforts
What Is Required (Qualifications)
- High school diploma or equivalent required; associate or bachelor's degree preferred
- Minimum of 1 year of customer service experience in a healthcare or medical device environment
- Strong verbal and written communication skills
- Proficiency with computer systems, EMR/CRM platforms, and Microsoft Office or Google Workspace
- Ability to work independently in a fully remote environment while meeting performance expectations
How To Stand Out (Preferred Qualifications)
- Experience in ambulatory cardiac monitoring or cardiology services
- Familiarity with cardiac monitoring devices such as Holter monitors or telemetry systems
- Prior experience supporting remote patient populations or troubleshooting medical devices
- Knowledge of basic cardiac rhythm terminology (AFib, PVCs, SVT) is a plus
#HealthcareTechnology #CustomerService #RemoteWork #PatientSupport #CareerGrowth
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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