Overview
Customer Service Representative (CSR) Jobs in Taguig, National Capital Region, Philippines at Ateneo de Manila University
Title: Customer Service Representative (CSR)
Company: Ateneo de Manila University
Location: Taguig, National Capital Region, Philippines
- Acts as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.
- Handles order entry, status updates, product inquiries, pricing, shipping, and inventory issues.
- Communicates clearly and professionally with both external customers and internal 3M personnel via telephone, chat, and written correspondence.
- Manages worklists, raises internal tickets for order management issues, and systematically solves problems related to material information records and master data.
- Educates customers on processes, manages price change activities, and handles complex inquiries with adaptive techniques.
- Enhances customer satisfaction by identifying and resolving problem patterns.
- Provide additional proactive support, as required, for agreed Premium and Strategic Key Accounts.
- Develops and supports improvements for work processes and tools.
- Participates in meetings to address ongoing issues and maintain a culture of quality.
- Supports cross-functional teams, acts as a project liaison, and participates in process improvement teams.
Minimum Qualifications
- Bachelor's degree with minimum two years in customer service or sales.
- Experience working in ERP and CRM systems
- Continuous improvement and continuous learning mindset; ability to learn new information quickly
- Attention to detail for handling orders, documentation, and product information
- Collaboration skills to work effectively with cross-functional and internal teams
- Ability to independently solve problems and identify solutions; self-motivated
- Clear and conceptual thinking ability; excellent judgment and discretion
- Excellent organizational skills
- Ability to de-escalate and resolve conflicts effectively
- Proactive in resolving issues before they become problems
- Proven and reliable follow-through with commitments and resolutions
- Customer-focused, positive, and solution-oriented; shows empathy and concern for the needs of others and can adjust tone and structure of communications accordingly
- Active listening to understand customer needs and identify appropriate solutions
- Excellent oral and written communication in English and customer facing language
- Ability to handle work-related stress, manage multiple priorities simultaneously, and meet deadlines
