Overview
Customer Service Representative (CSR) – All Types of Call Center Services Jobs in Dhaka, Dhaka, Bangladesh at nextjobz
Title: Customer Service Representative (CSR) – All Types of Call Center Services
Company: nextjobz
Location: Dhaka, Dhaka, Bangladesh
Company Name: JSK Group
Location: Dhaka
Job Type: Full-Time
Workplace Type: Full-time
Job ID: IJOB202630546
Job Context
JSK Group operates across multiple sectors including Broker House, Transport Services (Bus & Air Ticketing), Hospitals, Diagnostics & Therapy Center, Doctor Chambers, and Report Delivery. We are looking for energetic and customer-focused Customer Service Representatives (CSRs) to handle all types of call center services, such as inbound, outbound, sales, technical support, and customer care across these sectors.
Job Responsibilities
- Handle inbound calls to provide information and support across brokerage, transport, hospital & diagnostic, doctor chambers, and report delivery services.
- Make outbound calls for sales, lead generation, appointment scheduling, ticketing, and follow-up services.
- Provide technical and administrative support where needed (e.g., ticket booking, hospital appointment scheduling, patient inquiries, report delivery updates).
- Resolve customer complaints professionally and ensure timely resolution.
- Maintain accurate records of interactions in CRM/ERP systems.
- Achieve daily/weekly KPIs and service targets for different sectors.
- Build positive relationships with clients to ensure retention and satisfaction.
- Follow company scripts, policies, and procedures for all service areas.
Requirements
- Experience: At least 2 years
- Education: bachelor of business administration (bba)
- Skills: call center operations, customer service, customer service skills, call center development, contact centers, call center management, contact center management, customerservice, call center administration, customer-service
Last Date of Application: 21 May 2026
