Overview
Customer Service Representative (Day shift) Jobs in District 1, Ho Chi Minh City, Vietnam at Innovature: AI-Driven Outsourcing Partner
Title: Customer Service Representative (Day shift)
Company: Innovature: AI-Driven Outsourcing Partner
Location: District 1, Ho Chi Minh City, Vietnam
POSITION: CUSTOMER SERVICE REPRESENTATIVE
SALARY: 8M-9M gross
WHAT YOU WILL BE DOING:
Responsibilities
- Answer inbound client calls in English: basic inquiries, order/status updates,
- Routing to the right team.
- Support admin work when not on calls: data entry, ticket updates, simple email replies.
- Coordinate with internal teams (sales, operations, warehouses) to resolve issues.
- Keep records accurate and follow provided SOPs.
- Prepare simple summaries/reports on calls and tickets when needed.
- Item setup across retail platforms.
- Ticket follow-ups and coordination with partners.
- Customer service support.
- General operational tasks as needed based on business requirements.
WHAT WE ARE LOOKING FOR:
Requirements
- Primarily written English for emails and chat; spoken English for phone calls (training provided).
- Under 1 year of experience or fresh graduate—no specific tool experience required.
- Full training is provided.
- Detail-oriented, responsible, and able to manage time well.
- Comfortable switching between calls and admin tasks.
- Interest/knowledge in furniture is a plus.
WORK LOCATION: The District Tower, 159C De Tham, Cau Ong Lanh Ward, HCMC.
WORKING HOURS: 9AM – 6PM (Mon – Fri)
WHAT WE OFFER:
We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:
- A competitive monthly salary based on your ability
- 13th month Tet bonus & bi-annual performance bonus
- 12 Annual leaves + 2 sick leaves + 1 birthday leave
- Annual salary review
- Attractive employee awards
- Social insurance and healthcare insurance upon Vietnam Labor Code
- PTI insurance package, and annual health check
- An English-speaking environment
- An open culture that spurs creativity, innovation, and inclusivity
- A variety of training courses for your career development
- Diverse activities to foster relationships, including company trips, year-end party, employees‘ birthdays
- An open-space office, a cafeteria, and a range of modern equipment
- Other allowances from referrals and special occasions (weddings, seniority, and new-born baby)
