Overview
Customer Service Representative General Service – CSR I Jobs in Georgetown, TX at Commercial Insurance Agency
Overview
Join our dynamic team as a Customer Service Representative (CSR I), where your enthusiasm and communication skills will drive exceptional client experiences! In this energetic role, you will providing outstanding support to diverse customers through multiple channels. Your communication abilities and customer-focused mindset will help foster positive relationships, resolve inquiries efficiently, and contribute to our mission of delivering top-tier service. This paid position offers a vibrant environment where your proactive approach and problem-solving skills can truly shine.
Duties
- Engage with customers via phone, email, and chat to address inquiries, provide information, and resolve issues promptly.
- Assist clients with account management, billing questions, and service requests using clear communication and professional phone etiquette.
- Conduct outbound calling campaigns to follow up on customer needs, gather feedback, or promote new services.
- Enter data accurately into our systems, ensuring all customer interactions are documented thoroughly for future reference.
- Support sales initiatives by identifying customer needs and offering suitable solutions or products.
- Handle cash transactions and process payments accurately when required.
- Collaborate with team members to improve service delivery and share insights for continuous improvement.
Qualifications
- Multilingual skills with fluency in English; bilingual abilities are highly appreciated to serve diverse client bases.
- Previous experience customer support roles is advantageous.
- Strong communication skills with an emphasis on active listening and clear articulation.
- Proficiency in Microsoft Office applications and general computer skills for data entry and documentation.
- Experience with outbound calling, customer service, or client relations is a plus.
- Demonstrated ability to handle multiple tasks efficiently while maintaining professionalism under pressure.
- Embark on a rewarding journey where your energy fuels exceptional service!
Pay: $17.00 – $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Title: Customer Service Representative General Service – CSR I
Company: Commercial Insurance Agency
Location: Georgetown, TX
Category:
