Overview
Customer Service Representative – Healthcare Jobs in United States at Sundayy
Title: Customer Service Representative – Healthcare
Company: Sundayy
Location: United States
About The Company
TTEC is a leading global consulting, technology, and managed services company dedicated to helping brands deliver smarter, more human customer experiences through innovative data, artificial intelligence, and technology solutions. With a strong focus on customer-centricity, TTEC connects people and brands every day, fostering meaningful interactions that drive loyalty and satisfaction. The company prides itself on its inclusive and diverse workforce, reflecting the communities it serves, and emphasizes creating a supportive environment where employees can thrive and bring their authentic selves to work. Recognized as a Great Place to Work, TTEC is committed to building a culture of respect, empowerment, and continuous growth, ensuring its team members are well-equipped to succeed and make a difference in the lives of customers worldwide.
About The Role
As a Healthcare Customer Service Representative working remotely from your home in California, you will play a vital role in supporting consumers with their healthcare benefit needs. Your primary responsibility will be to engage thoughtfully with customers, providing accurate information and resolving questions to enhance their experience. This position offers an exciting opportunity to make a tangible difference in people's lives by helping them navigate complex healthcare options and benefits. You will be part of a dynamic team dedicated to delivering exceptional service, contributing to a positive and supportive customer experience. The role is ideal for individuals passionate about helping others, with strong communication skills, patience, and a desire to grow professionally within a collaborative environment.
Qualifications
- At least 6 months of customer service experience
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer needs
- Proficiency with computer systems and Windows-based applications
- A dedicated, distraction-free home workspace
- A secure, high-speed wired internet connection (minimum 25 Mbps)
Responsibilities
- Answer incoming calls from customers in a professional and courteous manner
- Engage thoughtfully with customers to understand their healthcare-related needs and concerns
- Conduct research across multiple systems to resolve customer questions accurately and efficiently
- Provide clear and concise information to help consumers navigate healthcare options and benefits
- Manage a high volume of interactions while maintaining quality, professionalism, and empathy
- Follow a structured schedule that includes designated breaks and lunch periods
- Document customer interactions accurately in the system for future reference
- Collaborate with team members and supervisors to improve service delivery
- Participate in ongoing training and development sessions to enhance skills and knowledge
Benefits
- Supportive environment focused on your career growth and professional development
- Full days dedicated to meaningful consumer interactions
- Inclusive and community-minded company culture that encourages giving back
- Access to individualized coaching and thousands of free courses for skill enhancement
- Base hourly wage starting at $17.65
- Comprehensive benefits package that may include paid time off (PTO), tuition reimbursement, health and wellness incentives
- Flexible remote work setup to promote work-life balance
Equal Opportunity
TTEC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We believe that a diverse workforce enhances our ability to serve our clients and communities effectively, and we strive to foster a workplace where every individual feels valued, respected, and empowered to bring their authentic selves to work.
