Overview
Customer Service Representative | Healthcare Account | with 21K Singing Bonus Jobs in Makati, National Capital Region, Philippines at ISTA Solutions
Title: Customer Service Representative | Healthcare Account | with 21K Singing Bonus
Company: ISTA Solutions
Location: Makati, National Capital Region, Philippines
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CS Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
- Process orders for diabetic supplies and coordinate delivery to patients in a timely manner.
- Conduct follow-ups via phone and fax to obtain authorizations, order forms, and clinical documentation from healthcare providers.
- Maintain and update customer records, ensuring all interactions are accurately documented within the customer portal.
- Meet or exceed individual and team performance metrics, including attendance, average handle time (AHT), quality assurance (QA), and orders processed.
- Stay current on product knowledge, company policies, and service procedures to ensure high-quality customer support
Requirements
- At least 6 months of BPO experience under a Healthcare Account (US Healthcare Insurance)
- Strong phone contact handling skills and active listening skills
- Ability to multi-task, prioritize, and manage time effectively
- Good verbal and written English skills
- Willing to work onsite in Buendia, Makati
- Amenable working night shift
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
