Overview
Customer Service Representative – Healthcare (Remote) Jobs in United States at HireTalent – Staffing & Recruiting Firm
Title: Customer Service Representative – Healthcare (Remote)
Company: HireTalent – Staffing & Recruiting Firm
Location: United States
Customer Service Associate Representative – Healthcare (Remote)
Location: 100% Remote (EST Hours)
Schedule: Monday–Friday, 8:00 AM – 8:00 PM EST (flexible shifts)
Job Summary
We're hiring Customer Service Representatives to support our Preventive Care program. You'll make 50-80 calls daily to health plan members, educating them on cancer screenings and wellness visits, scheduling appointments, and providing concierge-level support.
What You'll Do
• Make outbound and receive inbound calls to/from members and physician offices
• Educate members on preventive care: mammograms, cervical cancer screenings, colonoscopies, annual wellness visits
• Schedule appointments and confirm procedures were completed
• Research cases, coordinate with providers, and track metrics
• Use multiple systems simultaneously while maintaining accuracy
• Handle sensitive health information with empathy and professionalism
Requirements
✓ High school diploma or equivalent
✓ 1+ years call center experience (outbound/dialer experience preferred)
✓ Strong phone and computer skills
✓ Typing speed: 30+ WPM
✓ Microsoft Excel, Outlook, and web conferencing tools
✓ Available to work any shift between 8 AM–8 PM EST, Monday–Friday
✓ Hard-wired internet (minimum 5 Mbps upload / 10 Mbps download) — WiFi only does not qualify
✓ Comfortable making high-volume calls and multitasking across multiple screens
Preferred
• Healthcare, insurance, or managed care experience
• Telephonic sales or appointment-scheduling background
• Preventive care or wellness program knowledge
Technical Requirements (Non-Negotiable)
• Dedicated workspace with hard-wired internet connection
• Multiple monitors or ability to toggle between systems
• Quiet, professional environment for phone work
Why Join Us?
• 100% remote work
• Make a real impact on members' health and wellness
• Supportive team environment
• Opportunity to build healthcare customer service skills
