Overview
Customer Service Representative I, Grade 13 Jobs in United States at Resonance CX Partners
Title: Customer Service Representative I, Grade 13
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Government Services
Why Consider This Job Opportunity
- Salary up to $79,296.00 annually
- Flexible/Hybrid remote work environment
- Opportunity for career advancement, including promotion to Customer Service Representative II after three years
- Generous leave package, including 15 days of annual leave and 10 paid holidays
- Robust retirement plans with employer contributions up to 12% of annual salary
- Comprehensive wellness program to support physical, mental, and financial well-being
What To Expect (Job Responsibilities)
- Answer incoming calls professionally and courteously, utilizing technology and soft skills
- Build rapport with customers and accurately identify their service requests
- Research and provide accurate information on county services while navigating multiple software platforms
- Document call information in a call management system
- Perform various job-related duties as assigned, including participating in training programs
What Is Required (Qualifications)
- Minimum of one (1) year of experience in customer service, clerical, or public contact roles
- Completion of high school or equivalent recognized in the State of Maryland
- Ability to deliver effective customer service and communicate clearly with diverse populations
- Proficiency in using technology and performing under pressure in a call center environment
- Ability to work varying shifts as required
How To Stand Out (Preferred Qualifications)
- Experience in a high-volume call center handling 65-100 calls per day
- Familiarity with Customer Relationship Management (CRM) systems
- Expertise in de-escalating upset customers and resolving complex issues
- Strong multitasking skills in navigating multiple computer applications while documenting calls
- Experience working collaboratively as part of a team
#GovernmentJobs #CustomerService #CareerGrowth #HybridWork #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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