Overview
Customer Service Representative I – remote Jobs in United States at Resonance CX Partners
Title: Customer Service Representative I – remote
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Insurance
Why Consider This Job Opportunity
- Salary up to $22 per hour, depending on location, experience, skills, and job-related knowledge
- Comprehensive benefits including medical, dental, vision, disability, and life insurance; 401(k) with company match; and paid time off plus company holidays
- Opportunity for career advancement and growth within the organization, including potential for a more senior-level role
- Supportive and collaborative work environment that values service excellence
- Remote work flexibility with a focus on self-motivation and independence
What To Expect (Job Responsibilities)
- Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews
- Communicate with agents and carriers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
- Research, resolve, and clearly communicate customer inquiries in accordance with established service standards, escalating issues as appropriate
- Review and process applications, binders, endorsements, and other documentation required for policy issuance
- Collaborate with team members and cross-functional partners to ensure accurate and timely completion of work
What Is Required (Qualifications)
- High school diploma or equivalent
- Strong written and verbal communication skills, with confidence handling customer interactions
- Ability to evaluate policy information, recognize potential issues, and take appropriate action to resolve them
- Proficiency in Microsoft Office and web-based systems, with the ability to quickly learn new tools and navigate multiple systems simultaneously
- Remote-ready mindset: self-motivated, organized, and able to manage priorities independently
How To Stand Out (Preferred Qualifications)
- Previous customer service experience, particularly in commercial insurance or related fields
- Familiarity with workers' compensation insurance
#Insurance #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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