Overview
Customer Service Representative II Jobs in Redondo Beach, CA at Quantimetrix
Title: Customer Service Representative II
Company: Quantimetrix
Location: Redondo Beach, CA
Customer Service Representative II
Company Overview
Quantimetrix, located in Redondo Beach, California, is a company that designs, develops, and manufactures clinical laboratory quality controls. For nearly 50 years, we have delivered industry-leading products and services to the medical community.
Position Overview
We are seeking an experienced Customer Service Representative II to support domestic order processing and deliver high-quality customer service. This role requires strong attention to detail, the ability to manage moderately complex inquiries, and a commitment to accuracy and efficiency. The ideal candidate will also mentor junior team members and contribute to continuous process improvement.
What You’ll Do
- Process domestic customer orders with a high level of accuracy
- Provide customer support via email and phone
- Cross-verify orders to ensure quality control and accuracy
- Handle routine to moderately complex customer inquiries
- Process order modifications, returns, and credits
- Ensure accurate entry and maintenance of orders in ERP systems (IQMS preferred)
- Coordinate with internal teams to support timely order fulfillment
- Mentor Customer Service Representative I team members on processes and systems
What We Are Looking For
- 2–4 years of customer service experience, preferably in order processing or manufacturing environment
- Strong attention to detail and accuracy
- Experience with ERP systems (IQMS preferred)
- Ability to manage multiple tasks and meet deadlines
- Strong communication and problem-solving skills
- Experience mentoring or training team members is a plus
Why Join Us
Compensation
The hourly range for this position is $20.69-23.69 an hour and will be determined based on experience, skills, education, certifications, and location.
Benefits
- Medical, dental and vision benefits
- Life insurance
- 401K match
- FSA
- PTO
- Educational assistance program
- Employee Discounts provided through PEO
- Employee Assistance Program
Apply now and help us bring our products to patients worldwide!
