Overview
Customer Service Representative – LHB Jobs in United States at Resonance CX Partners
Title: Customer Service Representative – LHB
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Health Insurance Services
Why Consider This Job Opportunity
- Salary up to $22.00 per hour
- Eligible for annual bonus incentive
- Completion of a 4-6 week paid training program
- Opportunity to work 100% remotely within the continental U.S.
- Robust total rewards package including health benefits, 401(k) savings plan, paid time off, and tuition reimbursement
- Supportive and collaborative work environment focused on employee development
What To Expect (Job Responsibilities)
- Provide quality service by responding to telephonic, written, and electronic inquiries from employees, members, providers, and clients in a high-volume call center
- Navigate multiple system applications and resources to accurately respond to inquiries regarding benefits, eligibility, claim status, and more
- Document all inquiries and actions taken using applicable software applications while adhering to employer guidelines
- Work rotating Saturday and Sunday shifts as part of the normal schedule
- Maintain a high level of professionalism and problem-solving skills while dealing with customer inquiries
What Is Required (Qualifications)
- High School diploma or GED equivalent
- Minimum of 1 year previous customer service experience
- Ability to work in a fast-paced, structured service-oriented environment
- Excellent verbal, written, and interpersonal communication skills
- Strong reasoning and analytical skills to resolve customer issues quickly and accurately
How To Stand Out (Preferred Qualifications)
- Prior experience in a fast-paced call center
- Knowledge of medical terminology and procedures
- Familiarity with Summary Plan Documents (SPDs) or other benefit descriptive tools
- Experience working in a performance-measured environment with quality metrics
#HealthInsurance #CustomerService #RemoteWork #CareerDevelopment #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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