Overview
Customer Service Representative Mandarin Jobs in Cyberjaya, Selangor, Malaysia at Devloit
Title: Customer Service Representative Mandarin
Company: Devloit
Location: Cyberjaya, Selangor, Malaysia
Location- Kuala Lumpur
Position- Customer Support
Language- Mandarin + English (Read & Write)
Shift details: 8 working hours + 1 hour meal break
Working days: 5 working days and 2 off days in a week
Rotational shifts, Including Night Shift
Job description:
- Fluent in English and Mandarin languages, with excellent written and verbal communication skills
- Education level : Degree and above
- Proven ability to promote and build extraordinary customer rapport
- Experience in a bank or financial institution customer service environment will have added advantage
- Willingness to learn and improve
- Fresh Graduates are encourage to apply.
Responsibilities and Accountabilities
- Educate customers on self-service options and automated banking channels.
- Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
- Clarify customer needs, evaluate problems, and provide solutions.
- Perform specified KYC tasks when required.
