Overview
Customer Service Representative, Member Svc Call Center Jobs in Hyattsville, MD at Rose International
Title: Customer Service Representative, Member Svc Call Center
Company: Rose International
Location: Hyattsville, MD
Date Posted: 06/01/2026
Hiring Organization: Rose International
Position Number: 502015
Industry: Healthcare
Job Title: Customer Service Representative, Member Svc Call Center
Job Location: Hyattsville, MD, USA, 20785
Work Model: Hybrid
Work Model Details: Remote Local to Hyattsville MD 20785
Shift: Weekends required and must be comfortable working until 930 PM EST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 19.57
Max Hourly Rate($): 19.57
Must Have Skills/Attributes: Call Center, Customer Service, MS Office
Experience Desired: Customer service, healthcare, member service (2 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree
**C2C is not available**
Job Description
Required Education:
- High School Diploma or equivalent
Preferred Education
- Associate degree or higher preferred
Start Date
- August 24, 2026
Equipment Pick-Up Information
- Primary Pick-Up Date: August 20, 2026 at 9:00 AM
- Backup Pick-Up Date: August 21, 2026
Required Qualifications/Skills/Experience
- Minimum 2 years of recent call center and/or customer service experience required
- Experience handling high-volume inbound calls
- Ability to accurately document customer interactions
- Hard-wired internet connection required (Wi-Fi is NOT accepted)
- Quiet and professional remote work environment required
- Strong multitasking and problem-solving skills
- Ability to work flexible schedules, including evenings and weekends
- No time off allowed during training, nesting, and first 90 days — including doctor appointments
- Comfortable working weekends and shifts ending as late as 9:00 PM or 9:30 PM EST
- Healthcare, insurance, Medicare, or member services experience preferred
Training & Schedule Details
- Training Schedule: 8:00 AM to 4:30 PM EST
- Nesting Schedule: 8:30 AM to 5:00 PM EST (subject to change)
- Production schedules are determined based on business needs
- Production shifts may run as late as 9:30 PM EST after training
Overview
- Remote Customer Service Representative opportunity supporting healthcare members and providers
- Candidates must reside within 30 miles or approximately 1 hour of Hyattsville, MD 20785
- Possible long-term opportunity based on performance and business needs
- Equipment pick-up required prior to start date
Job Summary
- Provide exceptional customer service support to healthcare members and providers
- Handle inbound calls related to benefits, eligibility, billing inquiries, and general member services
- Resolve customer concerns while maintaining professionalism and accuracy
- Document customer interactions according to company guidelines
- Meet attendance, quality, and productivity expectations in a remote environment
Job Responsibilities
- Answer and manage high-volume inbound customer service calls
- Assist members and providers with account inquiries and service requests
- Research and resolve customer concerns efficiently
- Accurately document interactions and case details
- Maintain confidentiality of sensitive healthcare information
- Follow established call center procedures and quality standards
- Participate in training, nesting, and ongoing coaching activities
- Work assigned schedules, including evenings and weekends as required
- Meet attendance, performance, and productivity expectations
Industry
- Healthcare
- Member Services
- Customer Service Call Center
#KS1
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
