Overview
Customer Service Representative, MY-SG Customer Hub Jobs in Johor Baharu, Johore, Malaysia at Maybank
Title: Customer Service Representative, MY-SG Customer Hub
Company: Maybank
Location: Johor Baharu, Johore, Malaysia
- Serve as the frontline ambassador delivering premium customer service for both Malaysia and Singapore customers.
- Handle walk-in enquiries and servicing requests related to cross-border cards, accounts and banking services.
- Achieve First-Visit Resolution by resolving customer issues promptly and efficiently.
- Support cross-border banking experiences, including Singapore card servicing within Malaysia regulatory framework.
- Ensure operational accuracy and compliance, including proper documentation and onboarding procedures.
- Promote relevant banking products and solutions to enhance customer engagement and revenue opportunities.
- Provide feedback on customer insights to help improve service processes and customer journeys.
Job Requirements
- Fresh graduates or minimum 2 years’ experience in customer service or banking environment
- Strong service mindset with commitment to delivering excellent customer experience
- Good communication and interpersonal skills with a pleasant and professional personality
- Ability to handle customer enquiries and complaints calmly and effectively
- Good time management and multitasking capabilities in a fast-paced environment
- Proficiency in English and Bahasa Malaysia. Mandarin proficiency is preferred and added advantage to support Mandarin speaking customers visiting the Customer Hub
- Comfortable working shift cycles and weekend schedules in a customer-facing environment
