Overview
Customer Service Representative – National Sales (Hybrid: Onsite & Remote) (Central Region) Jobs in United States at Resonance CX Partners
Title: Customer Service Representative – National Sales (Hybrid: Onsite & Remote) (Central Region)
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Food Distribution
Why Consider This Job Opportunity
- Salary up to $26 per hour
- Full benefits available from day one, including medical, dental, vision, 401K, and life insurance
- Opportunity for career advancement within one of the largest food distributors
- Hybrid work model, with approximately 90% remote work flexibility
- Excellent training programs and a culture of continuous improvement
- Overtime compensation available for this role
What To Expect (Job Responsibilities)
- Provide contact and liaison between National Sales customers and the sales team, processing incoming orders and responding to customer inquiries
- Maintain records of customer interactions and transactions, documenting inquiries, complaints, and actions taken
- Resolve customer service or billing complaints and ensure appropriate changes are made
- Coordinate same-day deliveries and pickups for customers, addressing delivery questions and issues
- Recommend improvements in products, shipping, service, or billing methods to prevent future problems
What Is Required (Qualifications)
- High School diploma or equivalent required; Bachelor's degree preferred
- Minimum of three years of experience in a customer service call center environment
- Excellent verbal communication skills and problem resolution ability
- Working knowledge of Microsoft Word and Outlook required
- Experience in food service distribution is a plus
How To Stand Out (Preferred Qualifications)
- Experience with CRM and phone technology
#FoodDistribution #CustomerService #HybridWork #CareerAdvancement #BenefitsIncluded
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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