Overview
Customer Service Representative – New York Jobs in New Jersey, United States at Dbjourney
Title: Customer Service Representative – New York
Company: Dbjourney
Location: New Jersey, United States
Job Summary
We are looking for a passionate, dedicated, and customer-focused Customer Service Representative to join our growing team in New York. This is a unique opportunity to be the first customer service team member in our NYC office, playing a key role in building strong customer relationships and supporting our expansion in the American market.
In this role, you will be the first point of contact for our customers — helping them with questions, resolving issues, and ensuring they have a smooth and positive experience with Db at every step of their journey. We are looking for someone who thrives in a fast-paced environment, takes ownership, and sees customer service as a powerful driver of sales and long-term customer loyalty.
Key Responsibilities
- Deliver excellent customer support across email, chat, and phone channels.
- Provide accurate and timely information using the appropriate systems and tools.
- Handle customer complaints with empathy, offering effective solutions, and ensuring prompt follow-ups.
- Manage and process warranty claims and repairs in line with company policies.
- Collect and report recurring issues, offering insights to improve the customer journey and product experience.
- Work closely with internal teams (logistics, product, and eCommerce) to resolve customer-related challenges.
Qualifications & Skills
- Experience in customer service, preferably in eCommerce or consumer products.
- Strong communication skills in English, both written and verbal.
- Familiarity with CRM systems, customer support software, and eCommerce platforms, such as Gorgias and Shopify.
- Problem-solving mindset with the ability to stay calm under pressure.
- Organized, detail-oriented, and capable of handling multiple tasks at once.
- A positive attitude and a genuine desire to help customers.
What We Offer
- The opportunity to work with a passionate and international team.
- A dynamic, fast-paced work environment where your input makes a real impact.
- Competitive compensation and benefits package.
- Employee discounts on Db products.
- A supportive culture that values work-life balance, with flexibility and understanding to help you perform your best both inside and outside of work.
Location: New York, United States
Employment Type: Permanent, full – time
Application deadline: Applications will be reviewed on a rolling basis.
