Overview
Customer Service Representative – Onsite or Remote Jobs in United States at Resonance CX Partners
Title: Customer Service Representative – Onsite or Remote
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Financial Services
Why Consider This Job Opportunity
- Salary up to $19.15/hour, with additional monthly incentives available
- Opportunity for career advancement with a structured path from Associate I to Associate IV, each step earning an increase in pay
- Flexible scheduling opportunities for top performers
- Comprehensive benefits package, including full medical benefits, free dental and vision coverage, and a 401(k) with a dollar-for-dollar match up to 5%
- Paid community volunteer hours and a strong emphasis on employee wellness and fun events
- Work remotely, with the requirement to live within 50 miles of a PREMIER location or plan on relocating
What To Expect (Job Responsibilities)
- Answer inbound calls regarding products and services
- Understand and adhere to policies and procedures for daily operations
- Take accountability for customer satisfaction while maintaining a professional demeanor
- Assist customers with less than perfect credit, demonstrating a strong phone presence
- Participate in team meetings to enhance collaboration and performance
What Is Required (Qualifications)
- Availability for varying shifts, including weekdays and alternating Saturdays
- Minimum pay starting at $17.25/hour
- Strong communication skills in English; bilingual skills in English/Spanish are compensated with a 10% differential
- Ability to maintain a professional demeanor and take accountability for customer satisfaction
- Commitment to participating in extensive paid training programs
How To Stand Out (Preferred Qualifications)
- Fluency in both English and Spanish
- Previous experience in customer service or call center environments
- Demonstrated ability to achieve high satisfaction scores on customer surveys
- Willingness to work non-traditional hours for additional pay
- Experience with financial products and services
#FinancialServices #CustomerSupport #CareerGrowth #EmployeeBenefits #BilingualOpportunities
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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