Overview
Customer Service Representative (Relocation to Malta) Jobs in European Union at Pentasia
Title: Customer Service Representative (Relocation to Malta)
Company: Pentasia
Location: European Union
Dutch Customer Service Agent (Relocation to Malta)
Location: Malta(Hybrid)
Salary: €28,000 per year
About the Role
Join a leading online casino team as a Dutch Customer Service Agent, where you’ll support players and deliver a great customer experience. You’ll handle queries across multiple channels and help ensure a smooth and enjoyable player journey. No iGaming experience is needed; full training is provided.
Responsibilities
- Support customers via chat, phone, and email in Dutch
- Resolve issues, handle disputes, and escalate when needed
- Assist players with technical questions and troubleshooting
- Explain game rules, features, and promotions
- Collaborate with internal teams to ensure a seamless experience
- Stay up to date with products, promotions, and industry updates
What We’re Looking For
- Native-level Dutch and strong English skills
- Willingness to work shifts, including weekends
- Strong communication and customer service skills
- Professional, empathetic, and player-focused mindset
- Ability to multitask in a fast-paced environment
What’s On Offer
- Competitive salary (€28,000 + night shift allowance)
- 5% monthly pension contribution to be paid with the monthly salary
- €1,000 annual wellness allowance
- Relocation to Malta support
- Hybrid working + remote work abroad option
- Birthday leave + additional anniversary leave
- Training, career growth, and a supportive team environment
- Team events, Friday drinks, and free parking
