Overview
Customer Service Representative – Remote Jobs in United States at Sundayy
Title: Customer Service Representative – Remote
Company: Sundayy
Location: United States
About The Company
TTEC is a leading global consulting, technology, and managed services company dedicated to delivering smarter, more human customer experiences through innovative data, AI, and technology solutions. With a strong commitment to excellence and a customer-centric approach, TTEC partners with renowned brands across various industries to create meaningful interactions that foster loyalty and trust. Recognized for its outstanding workplace culture, TTEC holds the Great Place to Work certification in the United States, reflecting its dedication to employee satisfaction, diversity, and inclusion. The company values its talent and invests in their growth, offering numerous opportunities for professional development and career advancement. At TTEC, the focus is on combining technology with a human touch to transform customer service into a strategic advantage for its clients.
About The Role
As a Customer Service Representative working remotely at TTEC, you will be an integral part of our award-winning customer experience team. Your primary responsibility will be to assist customers by providing timely, accurate, and compassionate support across various communication channels. This role offers an exciting opportunity to make a tangible difference in customers' lives by resolving their issues, answering inquiries, and guiding them through solutions with professionalism and empathy. You will handle escalated or complex calls, conduct research to find the best resolutions, and ensure each customer interaction leaves a positive impression. The position is ideal for individuals who enjoy helping others, possess excellent communication skills, and thrive in a remote work environment that values collaboration and continuous learning.
Qualifications
- Minimum of 6 months customer service experience
- High school diploma or equivalent
- Ability to recognize, apply, and explain product or service knowledge effectively
- Proficiency in computer usage and navigation
- High-speed internet connection (>25 Mbps), with a hardwired connection preferred
- A quiet, private workspace free from background noise
Responsibilities
- Respond promptly and professionally to incoming customer communications via phone, chat, or email
- Conduct research to gather information and resolve customer issues efficiently
- Provide accurate product or service information to customers
- Assist customers in troubleshooting and resolving escalated or complex issues
- Maintain detailed records of customer interactions and resolutions
- Follow company policies and procedures to ensure compliance and quality standards
- Participate in ongoing training sessions and coaching to enhance skills and knowledge
- Collaborate with team members and supervisors to improve customer experience
Benefits
- Competitive starting wage ranging from $13.00 to $16.35 per hour
- Paid time off (PTO) and comprehensive wellness and healthcare benefits
- Tuition reimbursement and opportunities for professional development
- Supportive and inclusive company culture that encourages giving back to the community
- Access to thousands of free courses and personalized coaching to support your growth
- Flexible remote work environment with necessary technology support
Equal Opportunity
TTEC is an equal opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We believe that diversity enriches our organization and enhances our ability to serve our global community. We are dedicated to fostering a respectful environment where everyone feels valued, empowered, and able to bring their authentic selves to work.
