Overview
Customer Service Representative – Remote Jobs in United States at Resonance CX Partners
Title: Customer Service Representative – Remote
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Customer Service Solutions
Why Consider This Job Opportunity
- Salary of $16/hr
- Paid training and ongoing development
- Comprehensive medical, dental, and vision insurance
- Paid time off and employee discounts
- Full-time, non-seasonal position with career advancement opportunities
- Work-from-home option with provided equipment
What To Expect (Job Responsibilities)
- Respond to incoming customer calls regarding electric and gas services
- Educate customers on billing details, payment options, and assistance programs
- Provide accurate information and solutions to ensure high customer satisfaction
- Focus on achieving first-call resolution with each customer
- Document customer interactions in the call tracking system
What Is Required (Qualifications)
- High School Diploma or GED is required
- Minimum of 1 year of customer service experience is required
- Strong written and verbal communication skills
- Ability to empathize with customers and maintain professionalism under pressure
- Must have reliable high-speed internet and a dedicated workspace for remote work
How To Stand Out (Preferred Qualifications)
- 1 year of call center experience
- Natural ability to adapt quickly to change
- Proficient in typing and using Windows-based operating systems
#CustomerService #RemoteWork #CareerAdvancement #PaidTraining #WorkFromHome
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#ResonanceCXPartners
