Overview
Customer Service Representative – Remote Jobs in United States at Resonance CX Partners
Title: Customer Service Representative – Remote
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Digital Business Services
Why Consider This Job Opportunity
- Competitive wages and full benefits, including medical, dental, vision, and 401k
- Paid training and paid time off
- Opportunities for career advancement within the organization
- Collaborative and engaging work environment with diverse interactions
- Supportive workplace culture focused on employee wellness and engagement
- Potential for remote work flexibility
What To Expect (Job Responsibilities)
- Field customer inquiries and respond to varying questions, issues, and concerns
- Provide excellent customer service through active listening
- Handle confidential customer information sensitively
- Aim to resolve issues on the first call by being proactive
- Track call-related information for auditing and reporting purposes
What Is Required (Qualifications)
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
How To Stand Out (Preferred Qualifications)
- Customer service and/or sales experience
- College degree preferred but not required
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We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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