Overview
Customer Service Representative – Remote Jobs in United States at Resonance CX Partners
Title: Customer Service Representative – Remote
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Digital Healthcare
Why Consider This Job Opportunity
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and satisfaction
- Work in a dynamic and innovative digital healthcare setting
- Engage with cutting-edge technology and resources to improve healthcare outcomes
What To Expect (Job Responsibilities)
- Assist incoming callers with the process of submitting requests for medical records
- Provide status updates regarding requests and route calls to appropriate hospital departments
- Open and scan incoming mail as part of daily operations
- Ensure compliance with HIPAA regulations and safeguard patient privacy
- Perform additional duties as assigned to support the team
What Is Required (Qualifications)
- Minimum of 6 months prior inbound call center experience required
- 1 year prior experience in a medical records department or similar setting preferred
- Strong technical/computer skills, including general knowledge of Microsoft Word and Excel
- Excellent communication skills with the ability to multi-task effectively
- Must be able to type 50 words per minute and operate fax, copier, and scanning machines
How To Stand Out (Preferred Qualifications)
- Familiarity with medical terminology and medical office processes
- Self-motivated team player with proven customer satisfaction skills
- Willingness to learn new equipment and processes quickly
- Understanding of HIPAA Privacy laws and compliance standards
#DigitalHealthcare #CustomerService #CareerOpportunity #HIPAACompliance #InnovativeWorkEnvironment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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