Overview
Customer Service Representative – Remote Jobs in Costa Rica at Emma of Torre.ai
Title: Customer Service Representative – Remote
Company: Emma of Torre.ai
Location: Costa Rica
I’m helping Prestige Travel Agency by Mich find a top candidate to join their team part-time for the role of Customer Service Representative – Remote.
You'll shape unforgettable luxury travel experiences, ensuring seamless journeys for clients.
Compensation:
USD 30K – 70K/year
Location:
Remote: Costa Rica
Mission of Prestige Travel Agency by Mich:
"Whether it’s a weekend getaway or a bucket-list adventure, I help people create seamless, stress-free trips filled with unforgettable moments. "
What makes you a strong candidate:
- You are proficient in Customer service.
- English – Conversational
Responsibilities and more:
About the Role:
Prestige Travel Agency by Mich USA is seeking a Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.
This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.
Key Responsibilities:
– Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
– Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
– Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
– Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
– Proactively follow up with clients before and after travel to ensure a positive experience.
– Address client concerns with empathy, professionalism, and solution-oriented thinking.
– Maintain accurate documentation and update booking systems as required.
Qualifications & Skills:
– Excellent verbal and written communication skills.
– Customer service experience (travel, hospitality, or service-related experience preferred).
– Strong organizational skills and attention to detail.
– Comfortable using technology and learning new systems and booking platforms.
– Reliable, proactive, and able to manage multiple client requests efficiently.
– Genuine interest in travel and helping clients plan memorable experiences.
What We Offer:
– 100% remote work environment.
– Flexible scheduling options.
– Opportunities for professional growth within the company.
– Access to travel perks and industry-related discounts.
– Supportive team culture with ongoing training and development.
Apply Today:
Interested candidates are encouraged to apply today and join our remote travel support team.
Equal Opportunity Employer:
Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.
Your potential leader(s):
- Michelle Castillo –
