Overview
Customer Service Representative – Remote in Oklahoma City Jobs in United States at Resonance CX Partners
Title: Customer Service Representative – Remote in Oklahoma City
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Healthcare Services
Why Consider This Job Opportunity
- Salary up to $14.00 per hour
- Quarterly bonuses based on performance
- Comprehensive insurance coverage including Medical, Dental, Vision, and Prescription plans
- Flexible work options allowing for remote work or onsite positions
- Paid time off package including holidays and sick leave
- Opportunities for professional development and tuition reimbursement
What To Expect (Job Responsibilities)
- Answer incoming calls from consumers, providing customer care in accordance with performance standards and privacy policies
- Track and document all inquiries using the applicable systems
- Complete tasks according to established guidelines and meet quality assurance metrics
- Facilitate the fulfillment of caller requests for materials via various communication methods
- Escalate issues to designated staff for resolution as needed
What Is Required (Qualifications)
- High school diploma or GED required
- 0-6 months of relevant professional experience or equivalent combination of education and experience
- Must reside within 40 miles of Oklahoma City
- Ability to pass all pre-employment screenings, including a background check
- Reliable high-speed internet service and a quiet workspace
How To Stand Out (Preferred Qualifications)
- Customer service experience preferred
- Call center service experience preferred
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