Overview
Customer Service Representative WFH Jobs in Federal Territory of Kuala Lumpur, Malaysia at Devloit
Title: Customer Service Representative WFH
Company: Devloit
Location: Federal Territory of Kuala Lumpur, Malaysia
Position – Customer Service (English)
Location-Work from Home
Payroll – Devloit (6 month contract)
Salary – 2900 (Basic) + 400 (SA) + 150 (WFH)
Language- English – B2
Experience – 1+ Years in CS
Education : SPM
Shift Timing: 9:00 PM – 6:00 AM (Mon – Fri)
Immediate Joiners
DUTIES AND RESPONSIBILITIES
• To assist the candidate with all aspects of the testing process from registration to test delivery.
• To interface between candidates, clients and test sites in a professional and efficient manner.
• Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to
Contact Centre policies and procedures.
• Achieve and maintain all key quality and productivity metrics.
• Escalate unresolved candidate grievances to designated departments for further investigation.
• To respond to incoming chats within a specified timeframe according to company guidelines.
• To respond to incoming emails within a specified timeframe according to company guidelines.
• To ensure excellent reliability with minimal unplanned absences as per company guidelines.
• To attend required training to continually learn knowledge of practices, procedures, policies and
clients.
For more details share your resume at [email protected] or +60380842706
