Overview
Customer Service Representative – With SQL Background Jobs in Taguig, National Capital Region, Philippines at TORCH Solutions
Title: Customer Service Representative – With SQL Background
Company: TORCH Solutions
Location: Taguig, National Capital Region, Philippines
About The Opportunity
A rapidly scaling customer operations and tech-enabled outsourcing partner serving global SaaS, fintech, and e-commerce brands. We build high-performance support teams that blend technical fluency with empathetic customer engagement—leveraging data-driven workflows to resolve complex issues, reduce churn, and drive retention. Our Customer Service Representatives are frontline problem-solvers who use SQL to diagnose, escalate, and resolve technical customer issues with precision and speed.
Role & Responsibilities
- Diagnose and resolve customer issues by querying backend databases using SQL to retrieve account data, transaction histories, and system logs.
- Collaborate with tech and product teams to escalate bugs, interpret error codes, and validate fixes using SQL-driven root cause analysis.
- Maintain accuracy and efficiency by building reusable SQL scripts to automate repetitive data retrieval tasks for common customer scenarios.
- Document and share SQL-based troubleshooting guides for Tier 1 support teams to escalate complex cases faster.
- Proactively identify and flag data anomalies affecting customer experience through SQL-based trend analysis and anomaly detection.
- Adhere to SLA timelines while maintaining high CSAT scores by combining technical query skills with exceptional customer communication.
Skills & Qualifications
Must-Have
- SQL
- Customer Support
- Database Querying
- Troubleshooting
- CRM Systems
- Data Analysis
- Excel
Preferred
- HS/SHS/College Graduate of any IT course + Tier 1: At least 6 months of SQL experience,
- With 2 years overall experience
- Can start immediately
Skills: customer service,troubleshooting,sql
