Overview
Customer Service Representative – Work From Home (Multiple Locations) | 2026 Jobs in United States at Resonance CX Partners
Title: Customer Service Representative – Work From Home (Multiple Locations) | 2026
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Global Advisory Services
Why Consider This Job Opportunity
- Starting salary of $16.50/hr with eligibility for overtime during peak season
- Opportunity for career advancement within the organization
- Flexible remote work opportunity for residents in specified states
- Access to benefits including a 401(k) Savings Plan, Employee Assistance Program (EAP), and Commuter Accounts
- Supportive and collaborative work environment focused on customer advocacy
- Intensive training program provided to ensure success in the role
What To Expect (Job Responsibilities)
- Manage customer relationships and address enrollment questions and concerns
- Assist participants with applications and facilitate Health Reimbursement Accounts (HRA)
- Track and report customer interactions while identifying trends
- Provide empathetic support to participants over the phone
- Ensure compliance with service and application regulations
What Is Required (Qualifications)
- High school diploma or equivalent required
- Ability to manage multiple computer systems and use Microsoft Office
- Proven success in a customer service or consultative sales environment
- Must complete a paid intensive training program and pass a final test
- Ability to work varying shifts, including mandatory overtime as needed
How To Stand Out (Preferred Qualifications)
- Experience in customer service or consultative sales
- Familiarity with Medicare, enrollment processes, and compliance regulations
- Proven ability to work in a high-volume environment
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