Overview
Customer service Representatives Jobs in United States at AgileGrid Solutions
Title: Customer service Representatives
Company: AgileGrid Solutions
Location: United States
About The Company
Hoerbiger is a globally recognized leader in innovative engineering solutions, serving key industries such as energy, automotive, and safety technology. With over 130 years of industry experience, Hoerbiger has established itself as a trusted partner committed to delivering high-quality products and services that enhance operational efficiency and safety. Our company culture emphasizes pioneering spirit, courage, fairness, and closeness, fostering an environment where innovation and collaboration thrive. Operating across more than 40 countries with over 133 locations, Hoerbiger offers a dynamic and inclusive workplace that values diversity, continuous learning, and professional growth.
About The Role
We are seeking a dedicated Customer Service Representative to join our team. In this vital role, you will serve as the primary point of contact for our customers, ensuring seamless communication and efficient management of orders and quotations. Your efforts will directly contribute to strengthening customer relationships and supporting our sales and operational teams. You will coordinate activities across various departments to deliver reliable, transparent, and customer-centric solutions. Your work will help maintain our reputation for operational excellence, fostering long-term partnerships and driving the company's growth objectives.
Qualifications
The ideal candidate will possess three to five years of experience in a customer service role, preferably within a manufacturing or industrial environment. You should have confident proficiency in handling master data within ERP or MRP systems, demonstrating strong digital literacy. Excellent communication skills, both oral and written, are essential for effective interaction with customers and internal teams. A solid understanding of working with numbers, currencies, and measurement units, along with the ability to interpret manufacturing drawings, is required. Additionally, candidates should demonstrate a collaborative mindset, strong problem-solving skills, and a sense of urgency to meet customer needs efficiently.
Responsibilities
- Act as a trusted point of contact, communicating clearly and professionally with customers regarding orders, quotations, and inquiries.
- Create, edit, acknowledge, and monitor sales orders from entry through delivery and invoicing, ensuring accuracy and timeliness.
- Track order status proactively, identify expediting opportunities, and provide timely feedback to customers and internal teams.
- Prepare, edit, and acknowledge quotations while maintaining accurate pricing data using HOERBIGER tools and systems.
- Maintain pricing integrity across various categories including list, target, customer-specific, currency, and deviated pricing.
- Coordinate returns, credits, and replacement orders efficiently to resolve customer complaints and issues.
- Collaborate with sales, logistics, and manufacturing teams to ensure customer requirements are met with high satisfaction.
- Support continuous improvement initiatives by providing feedback on processes and customer insights.
Benefits
Joining Hoerbiger offers a range of benefits designed to support your professional and personal development. You will enjoy the stability of working with a well-established industry leader, backed by over a century of experience. Competitive salaries and local fringe benefits recognize and reward your contributions. Our supportive team environment fosters a positive atmosphere where collaboration and mutual respect are prioritized. We emphasize continuous learning and growth opportunities, encouraging you to develop your skills and advance your career. Additionally, your efforts will be recognized and celebrated within a culture that values appreciation and excellence.
Equal Opportunity
Hoerbiger is committed to creating an inclusive and diverse workplace. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, age, national origin, disability, or any other protected status. We believe that a diverse workforce enhances our ability to innovate and serve our global customer base effectively. Our policies promote fairness, respect, and equal access to opportunities for everyone.
