Overview
Customer Service Representatives- Remote Jobs in United States at RemoteHunter
Title: Customer Service Representatives- Remote
Company: RemoteHunter
Location: United States
1. About Our Client:
This organization operates in the digital transformation sector, focusing on enhancing automated customer experiences. With over 35 years of experience, it supports clients across multiple industries including Banking & Financial Services, Insurance, Communications, Media & Entertainment, Healthcare, Retail & Consumer Packaged Goods, Technology, Travel, Transportation, Hospitality & Logistics, and Mortgage Services. The company aids these industries in improving customer support and service.
2. About the Opportunity:
The Customer Service Representatives role involves managing maintenance, collection, and liquidation activities for a designated portfolio of accounts. The position requires handling diverse customer inquiries, analyzing payment histories, and communicating account statuses. This role contributes to the organization by ensuring accurate account management and providing customers with clear, relevant information, facilitating effective resolution and support.
3. Responsibilities:
• Review customer contracts including voluntary surrender, payment breakdowns, and total loss process
• Inform customers about the status of open and closed accounts
• Provide information regarding title statuses such as state transfers and title protection
• Assist customers with information on optional products
• Support customers with payment extensions and deferrals
• Process payments and review account histories and notes
• Maintain accurate records of customer interactions and issue resolutions
• Recommend suitable solutions based on account analysis
• Perform manual calculations as needed
• Manage multiple systems simultaneously
4. Requirements:
• Excellent verbal and written communication skills
• Strong multitasking and attention to detail
• Problem-solving drive and goal orientation
• Familiarity with Microsoft Office tools
• Customer service experience
• High school diploma or equivalent
• Reliable, hardwired internet connection with minimum speeds of 2 Mbps upload and 10 Mbps download
• Productive and distraction-free workspace
• Smartphone (iOS or Android) 4 years old or newer capable of running company communication app
5. Pay Range and Compensation Package:
• Hourly rate of $16/hour
6. Benefits & Perks:
• Medical, dental and vision benefits
• Paid training and generous paid time off
• Additional pay incentives and monthly rewards and recognition programs
• Advancement opportunities with a high rate of internal promotions
• Employee discounts
• Employee assistance program and health and wellness programs including access to a personal trainer
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
