Overview
Customer Service / Sales Admin Jobs in Seven Hills, New South Wales, Australia at Tyrolit Group
Title: Customer Service / Sales Admin
Company: Tyrolit Group
Location: Seven Hills, New South Wales, Australia
Company Description
Tyrolit is a global leader in manufacturing diamond tools and machinery for the construction and floor prep industries. With over a century of experience, Tyrolit combines technological innovation with a commitment to family values and a global vision. Founded in the Austrian Alps in 1919, the company offers tailored grinding solutions along with a comprehensive range of standard tools for industries worldwide. Tyrolit prides itself on its dedication to delivering high-quality products and solutions to its customers across diverse applications.
Role Description
This is a full-time, on-site role for a Customer Service / Sales Admin based in Seven Hills, NSW. The role involves providing outstanding customer service, handling inquiries in person and also via phone and email, managing orders, and ensuring customer satisfaction. Additional responsibilities include maintaining all service centre processes and admin, supporting the sales team, and addressing customer concerns promptly to enhance overall customer experience.
Qualifications
- Strong skills in Customer Support, Customer Satisfaction, and Customer Service
- Proficiency in fostering excellent Customer Experience and maintaining professional Phone Etiquette
- Exceptional verbal and written communication skills
- Ability to manage time effectively and prioritize tasks in a fast-paced environment
- Experience with SAP is required.
- Team-oriented with a proactive approach to problem-solving
- Previous experience in a customer service or sales administration role is a plus
