Overview
Customer Service & Sales Administration Officer Jobs in Vantaa, Uusimaa, Finland at Polaris Inc.
Title: Customer Service & Sales Administration Officer
Company: Polaris Inc.
Location: Vantaa, Uusimaa, Finland
Company Description
Founded in 1954, Polaris Inc. has continuously set and exceeded industry standards in the powersports sector. Known for its innovation, Polaris designs cutting-edge products and delivers unique experiences for customers who embrace the motto to "Think Outside." Our work environment focuses on creativity, collaboration, and consumer-driven excellence.
Polaris Finland Oy is responsible for the import and distribution of Polaris products in Finland and the Baltic countries and operates as part of Polaris Inc.’s Northern Europe organization. Our product portfolio includes, among others, ORVs, snowmobiles, and related spare parts and accessories.
The Finland and Baltic operations are managed by a team of 13 professionals based at our headquarters in Vantaa, Finland. Due to upcoming retirements, we are now seeking a Customer Service Representative (CSR) for our parts, garments & accessories (PGA) to join our organization.
Position overview
We are looking for a customer‑centric and solution‑oriented professional to join our Customer Service & Sales Administration team. In the role of Customer Service & Sales Administration Officer, you will be part of the Finnish customer service team, which operates within the Northern Europe customer service organization led from Sweden.
The team serves as a key support function for Polaris Finland’s sales organization and dealer network, ensuring smooth day‑to‑day operations across order management, sales processes, and customer support. This role is a critical contributor to the overall customer experience, supporting both internal stakeholders and external partners, including dealers and logistics providers.
The scope of the role is broad, and final responsibilities will be tailored based on the selected candidate’s experience and strengths. We value initiative and a proactive mindset and offer an opportunity to take on meaningful responsibility within a relatively short timeframe.
Key Responsibilities
- Provide end to end support for order processing, supply chain and invoicing
- Use order management and pricing systems to process orders and resolve any shipment, delivery or invoicing issues
- Support, guide, and train dealers in daily operations, including order and return processes, using CRM system, Idex-Dealer Portal, alongside standard communication channels (email, phone).
- Handle and continuously develop PGA pre‑order and SMART order processes in close collaboration with the team.
- Monitor inventory levels of business‑critical PGA products for the Northern Europe organization and communicate potential shortages to the EMEA PGA organization.
- Participate in EMEA‑level PGA pricing activities and projects.
- Contribute to the development of marketing, instructional, and communication materials for the PGA product group in both print and digital formats.
- Manage daily and weekly customer invoicing processes together with colleagues and support the Finance team in PGA credit processes.
- Occasionally you will support CSR managing Finished Goods process, therefore learning and knowing FG flows and processes is needed.
- Perform additional administrative tasks, including pre‑registration processes and coordination of domestic logistics within Finland and the Baltics (vehicles, transport cages, and related equipment).
- Participate in onboarding of new dealers.
- Support the Sales team in local campaign planning and product launches, including occasional travel for field activities.
- Participate in dealer events both in Finland and abroad.
- Represent the Finnish organization in various development and improvement projects, particularly related to the PGA product group.
- Support the Technical team in matters related to PGA products.
- Support Sales team related to local inventory.
Qualifications and Experience
- Experience within sales administration, logistics or customer service
- Previous experience within an import or distribution organization is considered an advantage, particularly in spare parts, accessories, or vehicle imports.
- Strong communication skills in Finnish and English; Swedish and additional languages are considered a plus.
- Proficiency in Microsoft Office applications is required.
- Prior experience with ERP systems is preferred; experience with Microsoft Dynamics 365 is an advantage.
- Experience in ERP development projects or serving as a key user is considered beneficial.
- Ability to work independently, solve problems proactively, and perform effectively in a fast‑paced environment.
- A positive, flexible, and development‑oriented mindset; as a small organization, cross‑functional support beyond defined responsibilities is sometimes required.
- Driving license (B) and BE -license considered as plus.
- Willingness to travel occasionally, domestically and internationally, primarily within the Nordic region.
What We Offer
- An opportunity to work with industry‑leading products as part of a global organization.
- With working times, we are following Flexitime Agreement.
- We value face to face communication / collaboration at the office, but we don’t prevent employees from working remotely when there is need for that.
- An opportunity to be part of a closely knit team and have the opportunity to ride our vehicles
- A genuine opportunity to expand your role and take on additional responsibilities over time within the organization.
