Overview
CUSTOMER SERVICE / SALES SPECIALIST Jobs in Fair Lawn, NJ at MCR International | Executive Search
Title: CUSTOMER SERVICE / SALES SPECIALIST
Company: MCR International | Executive Search
Location: Fair Lawn, NJ
Location:
Fair Lawn, NJ or Vicinity (Hybrid work arrangement possible)
Mission:
Support designated Key Account Manager (KAM) with sales and back-office activities, manage and maximize assigned customer accounts, and develop personal and professional skills for career advancement.
Duties:
- Support and accompany the KAM in their commercial activities including customer visits and meeting preparation
- Summarize and monitor action items following customer meetings.
- Coordinate internally to meet customer deadlines and response time
- Utilize and keep SalesForce updated to ensure timely customer management and follow up
- Process KAM’s POs and ensure correct handover to operations
- Strategically increase our win rate turning tail accounts into rising stars
- Prepare, present and ensure yearly sales performance.
- Develop and grow the project pipeline for future growth.
- Coordinate with Strategic planning and R&D to market relevant sales campaigns and product focus.
- Adhere to the financial guidelines and policies of the company including DSO/DPO/DIO and debt monitoring.
- Carry out your daily activities following the Commercial Playbook.
- Coordinate and leverage collaboration between internal departments to ensure accurate and timely customer service and response to all customers.
- Collaborate with internal functions to comply with both internal and external guidelines.
- Educate yourself about the pharmaceutical industry and Suanfarma’s value proposition to our customers
Qualifications:
- 2-3 years of Customer Service or Inside Sales experience
- Attention to detail and customer focus
- Understanding of sales and operations planning process
- Strong team player
- Problem solver with a positive attitude
- Skilled in Word, Excel, Powerpoint and Salesforce.com preferred
- Pharmaceutical industry experience preferred
- Salary: 60$
