Overview
Customer Service Sales Specialist Jobs in Red Deer, Alberta, Canada at Torus Talent
Title: Customer Service Sales Specialist
Company: Torus Talent
Location: Red Deer, Alberta, Canada
Position Overview
Our client, a well-established industrial equipment and service company, is seeking a Customer Sales & Service Representative to support their Red Deer branch. This position acts as the primary point of contact for service customers and plays a key role in coordinating service activities, supporting technicians, managing work orders, and ensuring an excellent customer experience.
This is a great opportunity for someone with strong customer service skills and mechanical aptitude who enjoys working in a fast-paced industrial environment.
Further Responsibilities Include the Following
• Coordinate customer service requests and support daily service department operations
• Gather customer information and accurately document equipment/service issues
• Prepare quotations for labor, materials, subcontractors, and parts
• Create and manage work orders and purchase orders
• Coordinate technician scheduling and parts availability
• Support procurement, shipping/receiving, and warranty claim administration
• Maintain CRM documentation and customer communications
• Respond to customer inquiries via phone and email in a professional and timely manner
• Assist with inventory, shop supplies, and service administration tasks
• Support workflow coordination between technicians, vendors, customers, and management
Ideal Candidate Requirements
• Previous experience in a service coordination, service advisor, dispatch, or industrial customer support role
• Strong customer service and communication skills
• Mechanical aptitude and understanding of parts terminology
• Experience working in industrial, heavy equipment, oilfield, fleet, or mechanical service environments is considered an asset
• Strong organizational and multitasking skills
• Comfortable working with ERP/CRM systems and Microsoft Office
• Able to work independently while supporting a collaborative team environment
• Positive attitude with strong attention to detail and follow-through
Why This Firm
• Stable long-term opportunity with a well-established industrial company
• Monday–Friday schedule (8:00am–4:30pm)
• Competitive compensation package
• Comprehensive benefits package
• RRSP matching
• Collaborative and team-oriented work environment
• Opportunity to build long-term career growth within the organization
Interested candidates are encouraged to send their resume in word format to this posting or email [email protected]. Torus and our clients are equal opportunity employers. Due to the time-sensitive nature of this requirement, only candidates selected for an interview will be contacted.
