Overview
Customer Service & Sales Support Coordinator Jobs in Philippines at BruntWork
Title: Customer Service & Sales Support Coordinator
Company: BruntWork
Location: Philippines
Job Overview
Our client is looking for a front-line voice for prospective and active clients to manage the entire customer journey from first inquiry through booking, registration, invoicing, and ongoing support. This role blends consultative customer service with sales administration, requiring you to handle both scripted workflows and dynamic client conversations. You’ll work closely with coaches and leadership to ensure seamless communication, accurate scheduling, and timely follow-up that keeps clients engaged and operations running smoothly.
Client Overview
Our client is a boutique fitness studio in Singapore offering specialized coaching services and wellness programs. They work with individual clients through personalized sessions and structured packages, with operations running from morning through evening. The team is expanding their remote support capabilities to provide consistent customer touchpoints throughout the client journey.
Schedule
- Monday – Saturday, 11:00 AM – 3:00 PM SGT (24 hours per week)
Responsibilities
- Inquiry & Service Support: Handle inbound inquiries using provided communication templates while maintaining personalized, conversational service.
- Trial & Booking Management: Manage trial lesson bookings, coordinate scheduling with studio coaches, and conduct post-trial follow-ups to convert prospects into registered clients.
- Invoicing & Billing: Process client registrations, package bookings, and invoice generation; track invoice payments and manage accounts receivable follow-up.
- Schedule Coordination: Handle class cancellations, makeup bookings, and schedule adjustments with high attention to detail.
- Client Engagement: Communicate with clients primarily via WhatsApp with additional support through email and document sharing, responding to questions by consulting leadership or team members when guidance is needed.
- Records & Administration: Maintain accurate records in the booking and scheduling platform and liaise with multiple team members to ensure coordinated service delivery.
Requirements
- Customer Service & Administrative Experience: Proven experience in customer service and sales administration roles.
- Communication Skills: Excellent written and verbal communication skills with the ability to hold natural, engaging conversations.
- Detail Orientation: Strong attention to detail, especially for scheduling, invoicing, and payment tracking.
- Technical Skills: Proficiency with Google Drive and Google Workspace tools, experience using WhatsApp for professional client communication, and the ability to learn new booking and scheduling software quickly.
- Work Style & Flexibility: Comfortable working independently while knowing when to escalate questions, with flexible schedule availability including weekend coverage.
Qualifications
- Experience with ClassCard or similar booking platforms.
- Prior experience in fitness, wellness, or service-based industries.
- Experience managing trial-to-conversion sales processes.
Why Join This Team
- Work remotely with a stable, established fitness business.
- Join a supportive team environment where guidance is readily available.
- Manage meaningful client relationships rather than transactional interactions.
- Opportunity to grow with the business as operations expand.
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
Note
Please click the “Apply” button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
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