Overview
Customer Service Scheduler Jobs in Chatham, England, United Kingdom at Huntress
Title: Customer Service Scheduler
Company: Huntress
Location: Chatham, England, United Kingdom
Customer Service Scheduler
Maidstone
£28,000 per annum
Full-time, Monday–Friday
We are currently recruiting for a highly organised and customer-focused Customer Service Scheduler to join a busy and fast-paced team based in Maidstone.
This is a fantastic opportunity for someone who enjoys coordinating workloads, speaking with customers, and ensuring jobs are completed efficiently and on time.
The Role
As a Customer Service Scheduler, you will play a key role in keeping operations running smoothly. You’ll be responsible for managing schedules, coordinating appointments, and acting as a central point of contact for customers and internal teams.
Key Responsibilities
- Scheduling and coordinating daily workloads for engineers/operatives
- Acting as the first point of contact for customer queries via phone and email
- Managing diaries and ensuring appointments are booked efficiently
- Liaising with internal teams and field staff to ensure jobs are completed on time
- Updating internal systems with accurate job and customer information
- Monitoring ongoing jobs and providing updates to customers
- Handling queries and resolving issues in a professional and timely manner
- Supporting general administrative tasks including data entry and reporting
About You
- Previous experience in scheduling, coordination, or customer service
- Strong organisational skills with the ability to manage multiple tasks
- Confident communicator with a professional telephone manner
- Ability to work in a fast-paced environment and problem-solve effectively
- Good IT skills, including experience with internal systems or Excel (desirable)
- A proactive and team-oriented approach
What’s on Offer
- Competitive salary of £28,000
- Stable Monday–Friday working hours
- Supportive and friendly team environment
- Opportunity to develop within a growing business
