Overview
Customer Service & Showroom Coordinator Jobs in Los Angeles, CA at Dupe
Title: Customer Service & Showroom Coordinator
Company: Dupe
Location: Los Angeles, CA
About Us:
We are a growing furniture retailer that operates both online and out of our LA/NYC showrooms. We specialize in providing high-quality, custom pieces and exceptional service to designers, architects, and retail customers. Our business is expanding, and we are looking for a sharp, detail-oriented team member who enjoys keeping things organized, assisting customers, and ensuring smooth day-to-day operations.
Position Overview:
We are seeking a part-time Customer Service & Showroom Coordinator to handle customer inquiries, manage Shopify orders, prepare and ship fabric samples, and provide general showroom and administrative support. This role is best suited for someone who is reliable, process-driven, and comfortable balancing both customer-facing communication and hands-on tasks.
Responsibilities:
- Manage the main company inbox and respond to customer, trade, and general inquiries using clear communication that aligns with our brand and policies.
- Create and manage orders in Shopify (retail, trade invoices, influencer gifting).
- Prepare and ship fabric samples from the showroom.
- Pack and ship small orders, comparing shipping options through tools like Pirate Ship.
- Coordinate with our Logistics Manager on customer order questions and shipping logistics.
- Maintain showroom organization — ensuring displays are neat, samples are stocked, and the space is presentable at all times.
- Upload images and product content (e.g., to Pinterest, Shopify, or internal folders) as needed.
- Perform light administrative tasks that keep operations running smoothly (updating templates, organizing digital files, restocking supplies, etc.).
- Using Notion to stay on top of tasks and deadlines.
- Assist with showroom appointments or occasional photo shoots.
Qualifications:
- Previous experience in customer service, retail operations, or order management.
- Familiarity with Shopify and Notion (or ability to learn quickly).
- Strong written communication skills — clear, professional, detail-oriented.
- Comfortable with light lifting (fabric samples, small packages/furniture).
- Highly organized and able to manage multiple tasks without dropping details.
- A team player who enjoys solving problems and supporting others.
Schedule & Compensation:
- Part-time, approx. 28 hours per week.
- Tuesday – Friday (7 hours/day), with occasional flexibility for weekend showroom needs.
- Pay: $28/hour.
Application Requirement (Important):
To apply, please submit:
- Your resume.
- Short cover letter answering the following:
- Why do you want to work here?
- What experience makes you a good fit for this role?
- What’s one thing people can always count on you for?
Applications without the cover letter will not be considered, as clear communication and attention to detail are essential for this role.
How to Apply:
Submit your application directly and submit your cover letter to [email protected]
Job Type: Part-time
Work Location: In person
