Overview
Customer Service Specialist Jobs in Oakville, Ontario, Canada at ALFA CLUB CANADA
Title: Customer Service Specialist
Company: ALFA CLUB CANADA
Location: Oakville, Ontario, Canada
Company Description
ALFA Club is a private men’s wellness space based in Oakville, Ontario, built for individuals who want more—from their body, mind, and life. We focus on recovery, discipline, and performance through cold plunge therapy, sauna, and training—alongside elevated services such as grooming and personal development. This is not a traditional gym. It is a high-standard environment designed around consistency, self-respect, and intentional living.
Role Description
This is a full-time, on-site role for a Customer Experience Specialist at ALFA Club in Oakville, Ontario.
This role is responsible for delivering a high-standard, detail-oriented member experience across all touchpoints. Responsibilities include managing member interactions, handling inquiries, supporting memberships, maintaining facility standards, and ensuring the space operates at a premium level daily.
Key Responsibilities
- Deliver a professional, welcoming, and high-standard member experience
- Manage inquiries, bookings, and membership support
- Maintain a consistently clean, organized, and hygienic environment across all areas of the facility
- Perform daily cleaning and upkeep tasks as part of maintaining ALFA’s standards
- Support daily operations, including opening and closing procedures
- Assist with membership sales and upselling services
- Uphold ALFA’s standards of discipline, punctuality, and presentation
Qualifications
- Strong customer service and interpersonal communication skills
- Ability to create a high-quality, consistent customer experience
- Professional phone etiquette and in-person communication
- Strong attention to detail and organizational skills
- Ability to manage multiple responsibilities in a fast-paced environment
- Sales mindset and confidence in recommending services
- Experience in fitness, wellness, hospitality, or service-based environments is an asset
- Must be reliable, punctual, and comfortable working in a structured, in-person setting
Additional Notes
This role includes hands-on responsibility for maintaining cleanliness and organization. Candidates should be comfortable taking ownership of the space and upholding high standards daily.
This position is best suited for individuals who take pride in structure, consistency, and maintaining a high-level environment.
Pay
$18–$22 per hour (based on experience)
Additional tiered commission on membership sales
Most team members earn between $3,200–$4,500 per month, with top performers earning $4,500–$5,200+ based on performance.
