Overview
Customer Service Specialist Jobs in Appleton, WI at City of Appleton Wisconsin
Title: Customer Service Specialist
Company: City of Appleton Wisconsin
Location: Appleton, WI
JOB REQUIREMENTS: Job Functions Provides exceptional customer service at
the 5th floor customer service counter by welcoming and directing
visitors, notifying staff of arrivals, and handling incoming calls.
Assists citizens and customers by offering information and guidance on
policies and procedures for Community Development, Assessor, Parking,
Engineering, Inspections, and Health Departments. Prepares, types, and
revises various correspondence, reports, studies, memos, staff reviews,
hearing notices, agendas and meeting minutes. Coordinates preparations
for select committee meetings by preparing and distributing agendas and
meeting materials to committee/board members, applicants,
engineers/surveyors, etc. Submits legal notices to newspaper for
required timely publications and prepares mailing lists and
notifications for neighboring property owners, as required. Attends
committee meetings[LJ1], records meeting minutes, and uploads to
Granicus[DK2] (Legistar/Media Manager) electronic system. Process and
review open records requests and zoning verification letters while
ensuring accuracy and compliance with applicable regulations. Coordinate
the timely distribution of requested documents to the appropriate
parties while maintaining confidentiality. Processes permit
applications, enters data into the database, schedules inspections,
maintains commercial property files, issues and records permits, creates
billings, and processes payments. Manages the scheduling and
coordination of meeting rooms and shared spaces to accommodate the needs
of various staff and departments. Ensures spaces are reserved, set up,
and maintained appropriately for meetings, events, and daily operations.
Communicates with stakeholders to confirm requirements, address
conflicts, and facilitate smooth logistical arrangements. Prepares and
manages department files, records, and reports along with general
clerical duties, including typing, filing, and data entry. Handles all
mail processes, including sorting, distributing, and preparing mass
mailings, while maintaining and updating establishment and client lists.
Oversees inventory and ordering of office supplies, machine supplies,
forms, and publications. Handles billing and receipting processes,
including cash, check and credit card receipting, invoice and
procurement card entry with account allocations, while maintaining
accurate accounting records. Coordinates staff training, conference
registrations, license and membership renewals, arranges accommodations
for out-of-town events, and manages all required documentation. Educates
customers on parking options and assists customers with purchasing and
renewing parking passes, obtaining meter bags and validation stickers,
and process necessary parking billings. Handles parking citation
inquiries, educates violators of the appeal process, and coordinates
with the Parking Utility Manager. Manages citation-related actions,
including processing suspensions, satisfactions, court dates, filing
paperwork, and collaborating with the Appleton Police Department on
towed vehicles, as needed. Performs other duties as assigned. Maintains
regular punctual and predictable attendance, works extra hours as
required. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Applicants
should have experience in general clerical work; graduation from high
school plus additional training of at least one year of college,
business, technical school (including or supplemented by courses in
typing, computer use, office practices and clerical subjects); or any
equivalent combination of experience and training. *****
APPLICATION INSTRUCTIONS: Apply Online:
www.governmentjobs.com/careers/appletonwi
