Overview
Customer Service Specialist Jobs in Hanoi, Hanoi, Vietnam at Animal Doctors International
Title: Customer Service Specialist
Company: Animal Doctors International
Location: Hanoi, Hanoi, Vietnam
Animal Doctors International (ADI) is a leading veterinary group delivering exceptional pet care
across Southeast Asia. With hospitals and teams in Vietnam, Cambodia, and Laos we’re setting
the standard for animal welfare, medical quality, and customer experience.
As we grow, we’re building a team of driven, capable, and compassionate professionals who
believe that animals – and the people who care for them – deserve the very best.
Key Responsibilities
• Serve as “Ambassadors” – creating and maintaining goodwill for the hospital, while
stationed at the front desk in the reception area.
• Answer and triage phone calls, emails, messages from clients.
• Troubleshoot issues over phone calls, chat and handle customer complaints.
• Make calls, follow up and update on lists of customers.
• Schedule appointments and other patient visits in the appointment book, including recheck appointments, surgeries, and drop offs.
• Call clients to confirm appointments, remind of missed appointments and laboratory
results as well as callbacks for procedures performed.
• Relay appropriate information to/from clients to doctors and/or management.
• Quickly understand client needs and initiate the process of meeting those needs.
• Help new clients completely fill out the registration form. Inform new clients about
services, etc. that we offer.
• Maintain proper documentation in the electronic medical record
• Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as
directed by the Hospital/Office Manager.
• Present and explain fee estimates for treatment/surgery to clients.
• Process payment transactions
What We Are Looking For
• Good English communication skills.
• Accept only candidates with no experience or up to 1 year of experience.
• Having phone skills and client service skills is a plus.
• Must be friendly, outgoing, “people-oriented.”
• Well groomed, organized and detail oriented.
• Ability to handle money accurately and honestly.
• Must possess sound decision-making skills and multi-task while working in an
environment of stress.
Working time: 48 hours/ week, with flexible shift scheduling
Working places: 78 To Ngoc Van, Tay Ho, Ha Noi
What You Will Get
• Negotiation Salary. Competitive remuneration package
• Dynamic, supportive environment
• International Company with many different nationalities. Work an international working
environment
• Excellent Salary Scale & Year-End Salary Review
• Frequent Team Building Activities
• A rewarding & meaningful role where you make a difference in pets’ lives
Ready to Join Us?
If you’re ambitious, creative, and ready to tell stories that make a difference, we’d love to hear
from you! Send your updated CV in English to [email protected] or Zalo 0968570041 and be part of our
exciting journey.
Website: https://www.theanimaldoctors.org/
Location: Tay Ho, Ha Noi
