Overview
Customer Service Specialist Jobs in Gurugram, Haryana, India at Policybazaar.com
Title: Customer Service Specialist
Company: Policybazaar.com
Location: Gurugram, Haryana, India
Contact Person : HR Neetu Mehta – 7042547373
Job Title : Customer Service Specialist
Role & responsibilities :
- Handle customer inquiries via phone.
- Provide detailed information about our products and services.
- Assist customers in making informed decisions about their insurance needs.
- Maintain accurate records of customer interactions and transactions.
- Resolve customer complaints in a professional and timely manner.
- Collaborate with team members to improve customer satisfaction.
Preferred candidate profile :
- Experience: 0-3 years.
- CTC: 2.5 4LPA + Attractive Incentives
- Excellent communication and interpersonal skills.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Basic computer skills and familiarity with CRM systems.
- Strong problem-solving abilities and attention to detail.
- High School Diploma and Bachelor's degree preferred.
Perks and Benefits :
- Amazing work culture.
- Complete Day shift.
- 6 Days working 1 Roster off
- Attractive Incentives
- Good opportunity for career progression.
