Overview
Customer Service Specialist Jobs in Charlotte, NC at Sherpa | Recruiting, Staffing & Consulting
Title: Customer Service Specialist
Company: Sherpa | Recruiting, Staffing & Consulting
Location: Charlotte, NC
Compensation: $30-$34
Job Overview – Customer Service Specialist – JO#34257
In this role as a Customer Service Specialist based in Charlotte, you will act as the central point of communication between clients and internal departments. You’ll oversee the full order lifecycle, maintain strong account relationships, and deliver a high level of service throughout every interaction. This opportunity is well-suited for detail-driven professionals who thrive in a fast-paced, team-oriented environment and enjoy finding solutions. If you’re ready to grow your career in customer service, we encourage you to apply.
Key Responsibilities:
- Prepare and process quotes, customer orders, and work orders
- Act as the main point of contact for assigned accounts
- Handle invoicing, maintain accurate documentation, and monitor order status
- Partner with cross-functional teams including Sales, Production, Marketing, and Logistics
- Monitor account activity and address issues proactively to ensure customer satisfaction
Requirements
- 3+ years in customer service or account support (manufacturing industry required). Must have been employed with the same company for at least the past three years, ideally the past five years.
- Proficient in Salesforce and Microsoft Office (Excel required).
- Strong attention to detail, organizational skills, and communication.
- Ability to work independently and cross-functionally.
Additional Job Details
Workplace Policy:
Seniority Level: Associate
Linked In Poster:
About Our Process
- We will notify you if you are selected as a candidate for this role. If not, but you fit our specializations, we'll consider you for future openings, and encourage you to apply for other Sherpa roles you're qualified for/interested in.
- Non-Local Candidates: Please note that you are competing with local candidates who don’t require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon.
- Candidates for all Sherpa opportunities must be authorized to work in the United States.
- Sherpa is an Equal Opportunity Employer.
