Overview
Customer Service Specialist Jobs in Muscat, Masqaţ, Oman at MOJ PERFUMES
Title: Customer Service Specialist
Company: MOJ PERFUMES
Location: Muscat, Masqaţ, Oman
About the Role
We are looking for a Social Media & Customer Enquiries Specialist to be the digital
voice of MOJ Perfumes across all our social channels. You will manage incoming
messages, respond to customer enquiries, and ensure every online interaction
reflects the elegance and warmth of our brand
If you are fluent in Arabic and English, passionate about customer experience, and
love the world of fragrances, we want to hear from you
What You'll Do
– Manage and respond to all DMs, comments, and enquiries across Instagram,
Facebook, TikTok, WhatsApp Business, and other platforms
⁃ Handle product questions, order enquiries, pricing, store locations, and delivery
support promptly and professionally
Coordinate with operations to resolve order and payment issues
– Relay customer feedback and trending questions to the marketing team
Maintain MOJ's luxury brand voice in every interaction
Escalate complex issues to the appropriate teams
⁃ Track response times, enquiry volumes, and customer sentiment
What We're Looking For
Arabic (Native/Fluent) – MUST
English (Professional working proficiency) – MUST
v 1 years in social media, customer service, or a similar role
‣ Excellent written communication in both languages
‣ Familiarity with Meta Business Suite, Instagram, Facebook, TikTok, WhatsApp
Business
‣ Based in Muscat, Oman
Flexible to work peak hours, including evenings and weekends
Passion for fragrances and luxury customer experience
Preferred: Experience in perfume, beauty, luxury retail, or e-commerce
Why Join MOJ Perfumes?
◦ First sustainable perfume brand in the region, born in Omar
^ Fast-growing brand with international franchise expansion
" Dynamic, creative work environment in Muscat
Training in luxury customer experience
How to Apply
Send your CV and a short cover letter (Arabic or English) to:
[email protected]
Job Details
Employment
Full-time
