Overview
Customer Service Specialist Jobs in Medina, Al Madinah, Saudi Arabia at Emdad By Elm
Title: Customer Service Specialist
Company: Emdad By Elm
Location: Medina, Al Madinah, Saudi Arabia
Job description:
Providing customer support via phone, email, and various communication channels, handling inquiries and complaints efficiently to ensure customer satisfaction and enhance their overall experience.
Responsibilities:
- Welcome and greet customers, and determine the appropriate way to handle their requests.
- Respond to customer inquiries and provide the required information.
- Follow up on customer requests received through various systems.
- Handle complaints and follow up until resolution.
- Record and update customer data in approved systems and collect related statistics.
- Escalate recurring issues and observations to the relevant departments, follow up on them, and update the customer.
- Comply with defined KPIs and service level standards.
- Contribute to improving customer experience and service quality by identifying challenges and obstacles faced by customers, and following up with relevant stakeholders.
Skills and Requirements:
- Diploma or Bachelor’s degree in a relevant field.
- Excellent verbal and written communication skills.
- Ability to deal with customers and solve problems effectively.
- Proficiency in using computers and Microsoft Office applications.
- Ability to work under pressure and manage time efficiently.
- Previous experience in customer service or call centers is preferred.
