Overview
CUSTOMER SERVICE SPECIALIST Jobs in Mosta, Malta at bet-at-home
Title: CUSTOMER SERVICE SPECIALIST
Company: bet-at-home
Location: Mosta, Malta
Do you have experience in customer service and want to take the next step in a fast-paced, technology-driven environment? Whether you already have experience in the iGaming industry or are looking to build your expertise, our AI-first Customer Care team at bet-at-home offers an exciting opportunity to grow your career.
YOUR CHALLENGE
After a training phase corresponding to your previous experience, you will communicate with our customers and work in a young yet experienced customer service team that stands out through team spirit and a friendly working atmosphere.
In this role, you will:
- Support our customers via email, chat, and phone in German and English
- Use AI-powered tools and automation systems to efficiently resolve customer inquiries
- Ensure compliance with company policies, player protection standards, and security regulations
- Stay up to date with our latest promotions, products, and offers to provide accurate customer support
- Gradually support the review of AI-supported customer interactions during defined periods of your shifts
- Contribute to the continuous improvement of our AI tools and automated workflows by sharing feedback and identifying optimization opportunities
- Help deliver an outstanding customer experience while balancing efficiency, compliance, and customer satisfaction
YOUR PROFILE
- 3 years of experience in customer support; experience in the iGaming industry is an asset
- You are tech-savvy and comfortable working with digital tools, AI assistants, and automation platforms
- Fluency in English, both written and spoken
- Knowledge of the German language will be considered a plus
- Able to remain calm, professional, and solution-oriented in challenging situations
- Positive, open-minded, and empathetic personality
- Interest in sports and online entertainment is a plus
- Willingness to work flexible shifts, including evenings, weekends, and public holidays
HOW WE WORK
- Our Customer Care team works with AI-powered tools and automation systems to reduce manual work and focus on solving complex customer problems
- We encourage experimentation with new tools and continuous improvement of our support processes
- We encourage curiosity, continuous learning, and process improvement
- We value people who can combine strong customer service skills with an openness to new technologies
WHAT WE OFFER
- Hybrid working
- Flexible working hours
- Private health and dental insurance
- Wolt vouchers
- Free snacks and beverages
- Team events
- Up to 6 weeks of remote work from another EU country (T&Cs apply)
- Employee referral programme
We are unable to offer visa sponsorship for this role. Applicants must be legally authorized to work in Malta at the time of application. We offer a competitive salary package based on experience and qualifications.
We offer a gross annual base salary ranging from €29,000 to €34,000 per year, depending on qualifications and experience.
If you are passionate about customer service, technology, and innovation, we look forward to receiving your application.
