Overview
Customer Service Specialist Jobs in New York, NY at PID Floors
Title: Customer Service Specialist
Company: PID Floors
Location: New York, NY
Company Description PID FLOORS is a family-run wood flooring company founded in 1989 in New York City, built on values of hard work, craftsmanship, and personal service. Over more than three decades and three generations, the company has earned a reputation as one of the most respected wood flooring brands in the world. PID FLOORS provides high-quality products and a personalized client experience, serving both the public and internationally renowned designers and architects. The company has completed custom projects for global clients such as Louis Vuitton, Tiffany & Co., Hermès, Ralph Lauren, and many others. Its flagship showroom is in Manhattan, with additional showrooms in Florida, Boston, Dallas, and Indiana, and warehouses and workshop spaces in Brooklyn and New Jersey.
Role Description The Customer Service Specialist is a full-time, on-site role based in New York, NY. This role focuses on providing attentive, professional support to clients visiting the showroom, calling by phone, or contacting the company via digital channels. Daily responsibilities include responding to customer inquiries, resolving issues, guiding clients through product options, and coordinating with sales and operations teams to ensure a smooth experience. The specialist will manage order-related questions, track requests, document interactions in internal systems, and follow up to ensure customer satisfaction. This position also involves maintaining a welcoming showroom environment, supporting administrative tasks, and contributing feedback to improve customer service processes.
Qualifications
- ERP Experience
- Demonstrated skills in Customer Service and Customer Experience to deliver a high-quality, personalized client journey.
- Ability to provide effective Customer Support and maintain strong Customer Satisfaction through timely follow-up and issue resolution.
- Professional Phone Etiquette and clear communication skills in person, over the phone, and in writing.
- Strong organizational skills, attention to detail, and the ability to handle multiple inquiries simultaneously.
- Comfort working in an on-site showroom environment and collaborating with sales, design, and operations teams.
- Previous experience in luxury retail, interior design, flooring, or a related customer-facing industry is preferred.
- Proficiency with basic office software and CRM or customer service systems is beneficial.
- High school diploma or equivalent required; additional education in business, communications, or design is a plus.
