Overview
Customer Service Specialist Jobs in Tennessee, United States at Russell Tobin
Title: Customer Service Specialist
Company: Russell Tobin
Location: Tennessee, United States
Job Description
Job title: Merch Terminal Support CSR
Location: Remote
Duration: 12months
Pay rate: $19 – $20/hour
Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits
.
Basic Qualificatio
ns- High school diploma or equivale
nt- Typically at least six months of customer service experien
ce
Preferred Skills/Experie
nce- Effective telephone, interpersonal and verbal communication ski
lls- Good problem-solving and negotiation skills as well as the ability to handle difficult customer ca
lls- Ability to identify and resolve/escalate complex probl
ems- Proficient computer navigation skills using a variety of software packages including Microsoft Office applicati
ons- Proven commitment to high quality customer serv
ice- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer serv
ice
Benefits
InfoRussell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vend
ors.
