Overview
Customer Service Specialist Jobs in Coatesville, PA at SGS Consulting
Title: Customer Service Specialist
Company: SGS Consulting
Location: Coatesville, PA
Primary Responsibilities:
Customer Care Specialist serves as the main point of contact for both internal and external customers, handling order processing, inquiries, transactions, repairs, and calibration logistics, as well as coordinating with labs and logistics departments.
Customer Interaction Methods: The role involves managing communications primarily through phone and email, with occasional in-person interactions, and includes tasks such as expediting services, providing status updates, and scheduling pickups and deliveries.
Required Skills and Experience:
The importance of strong communication skills, reliability, and coachability, while experience in customer service, planning, scheduling, and dealing with vendors or manufacturers is valuable, though direct nuclear industry experience is not required.
Educational Preferences:
A high school diploma is required, with a preference for candidates holding an associate or bachelor’s degree, and a few years of customer service experience.
Industry Backgrounds Considered:
Candidates with backgrounds in life sciences, biotech, pharma, military, or defense are preferred, but training is available for those without direct experience if they demonstrate the right skills and ambition.
Work Schedule and Hybrid Policy:
The position is currently hybrid, requiring three days in the office and two days remote per week, with the arrangement in place for several years and subject to minor adjustments based on business needs.
