Overview
Customer Service Specialist Jobs in Phoenix, AZ at Randstad USA
Title: Customer Service Specialist
Company: Randstad USA
Location: Phoenix, AZ
Are you a communicator who loves helping others? Do you want to launch a career in the financial services industry with a global leader known for its "client-first" mission and high ethical standards?
We are looking for motivated professionals to join our team as Customer Service Representative. In this role, you aren’t just providing customer service—you are becoming a technical subject matter expert, helping investors navigate their financial journeys.
The Best of Both Worlds: Hybrid Flexibility
Enjoy the collaboration of an in-office environment with the comfort of working from home.
- On-Site: Tuesday, Wednesday, & Thursday.
- Remote: Monday & Friday.
Schedule Details:
- Training Hours: Mon-Fri, 8:30 AM – 5:00 PM.
- Post-Training Hours: Mon-Fri, 9:30 AM – 6:00 PM.
What’s In It For You?
- Paid Expert Training: 25 days of world-class instruction through a dedicated corporate university to set you up for success.
- Competitive Pay: $23.00/hr.
- Seamless Onboarding: We’ve optimized our process! You’ll start on a Friday for equipment setup and orientation so you are ready to hit the ground running for training on Monday.
This Role is For You If:
- You excel at explaining complex information in simple terms.
- You are a "people person" with strong relationship management skills.
- You have an interest in finance and a desire to learn new software technologies.
- You thrive in fast-paced, professional environments that value teamwork and respect.
Key Responsibilities:
- Serve as the first point of contact for investors via inbound calls.
- Execute monetary transactions and resolve account inquiries.
- Use a consultative approach to guide clients toward the best investment solutions.
- Collaborate with a small, motivated team to drive process improvements.
