Overview
Customer Service Specialist Jobs in Honolulu, HI at Acro Service Corp
Title: Customer Service Specialist
Company: Acro Service Corp
Location: Honolulu, HI
Job Title: Customer Service Specialist
Location: Oahu HI
Pay Rate:- $33.99/hour on W2
Temp-to-Hire
MUST CURRENTLY LIVE ON THE ISLAND OF OAHU IN HAWAI’I.
Key Responsibilities
• Schedule and coordinate residential customer installations. Provide phone and email support and respond to customer inquiries regarding the Energy Scout Program
• Perform quality control reviews using a work order management system
• Educate customers on energy demand response events and benefits
• Maintain strong relationships with internal and external clients
• Manage multiple shared email inboxes and assist with weekly administrative tasks (e.g., mail processing)
• Collaborate with the team to improve processes and enhance program delivery
• Generate reports summarizing operational data
Qualifications
• Minimum 2 years in a call center environment with external customer interaction
• Strong phone communication and problem-solving skills
• Proficiency in MS Office (Word, PowerPoint, Outlook, Excel)
• Typing speed of at least 40 WPM
• Excellent organizational, verbal, and written communication skills
• Ability to multitask and work independently with attention to detail
Preferred Skills & Experience
• Bachelor’s degree or equivalent industry experience
• Experience with Salesforce
• Background in Energy Efficiency or Project/Client Management
• Technical aptitude and familiarity with residential/commercial property maintenance
• Strong writing skills (e.g., proposals, work plans)
• Prior experience working with contractors
About Acro: Acro Service Corporation is a global professional services and contract staffing company that has provided IT, Engineering, and Professional services/ personnel to major corporations. Acro values diversity in our workforce and is an Affirmative Action & Equal Opportunity Employer. Acro is also committed to hiring veterans and offers sponsorship opportunities
